1 General Terms & Introduction
These Terms and Conditions Criex app and forms a legal agreement between its users. Criex appBy using the criex app website or mobile application, you fully agree to these terms and conditions. If you do not agree with any of the terms, please refrain from using the platform.
Criex app A legitimate online gaming platform operating under an international gaming license. Our goal is to provide a safe, transparent, and enjoyable gaming environment for users in Bangladesh.
- These terms and conditions may be updated at any time; users will be notified of any changes.
- The Bangla version is provided for convenience only; the English version will prevail in the event of any legal dispute.
- Criex app Reserves the right to restrict or discontinue its services in any region.
By accessing or registering on the platform, you confirm that you have read and agreed to these Terms & Conditions in full.
2 Account Registration & Eligibility
Criex appTo open an account, you must be 18 years of age or older. All information provided at registration must be truthful, accurate, and up to date. criex app reserves the right to immediately close any account found to have been registered with false information.
- One Person, One Account: Each individual may open one account only.
- Identity Verification (KYC): A national ID or passport may be required for withdrawals or transactions above a specified limit.
- Password Security: Keep your login credentials confidential. criex app is not responsible for any unauthorized access to your account.
- Account Transfer Prohibited: Transferring or selling your account to another person is strictly prohibited.
Opening an account under a false identity or using another person's details is a serious violation. All balances in such accounts may be permanently forfeited.
3 Deposit & Payment Methods
Criex app Supports the most popular mobile banking services in Bangladesh. Deposits are generally credited to your account instantly.
- Minimum Deposit: BDT 100 (one hundred taka).
- Maximum Deposit: Up to BDT 50,000 per day (different limits apply for VIP members).
- Payment Methods: bKash, Nagad, Rocket, and approved crypto payments.
- Transaction Verification: For large deposits, criex app may request additional verification.
- Third-Party Payments Prohibited: Deposits from accounts registered under another person's name are not accepted.
There are no additional charges on deposits — however, your mobile banking provider may apply their own fees.
4 Withdrawal Policy & Process
Criex appWithdrawing your winnings is a simple and fast process. In most cases, funds are credited to your mobile banking account within 15–30 minutes of your request.
- Minimum Withdrawal: BDT 300 (three hundred taka).
- Daily Limit: Regular members can withdraw up to BDT 30,000 per day.
- KYC Verification: Identity verification must be completed before your first withdrawal.
- Bonus Balance: Bonus funds cannot be withdrawn directly; wagering requirements must be met first.
- Same Method: Withdrawals must generally be made using the same method used for the original deposit.
If suspicious activity is detected, criex app may temporarily hold a withdrawal request and conduct an investigation.
5 Bonus & Promotion Terms
Criex appVarious bonus offers are available for both new and regular members. Each bonus comes with its own terms and conditions that you should review before claiming.
- Welcome Bonus: For new members only, applicable once per account.
- Wagering Requirement: Generally, you must wager 20–40 times the bonus amount before making a withdrawal.
- Validity: Bonuses must generally be used within 30 days of being issued.
- Game Restrictions: Some bonuses are only valid on specific games; this will be stated in the terms.
- Abuse Prohibited: Any attempt to exploit the bonus system may result in all bonuses being forfeited.
Using multiple accounts to claim bonuses is strictly prohibited. If detected, all associated accounts will be closed.
6 Gaming Rules & Outcomes
Criex appThe outcome of all games is determined using certified RNG (Random Number Generator) technology. Each game has its own set of rules, which can be found in detail within the game itself.
- Fair Play: All games are regularly audited by independent third-party auditors.
- Technical Errors: If a game is interrupted due to server or connectivity issues, criex app may provide appropriate compensation or a refund.
- Betting Limits: Each game has set minimum and maximum bet limits.
- Game Cancellation: If a game is cancelled due to a technical issue, the bet amount will be refunded.
7 Prohibited Activities
The following activities Criex appstrictly prohibited. Violation of this policy may result in account closure and forfeiture of any remaining balance.
- Multiple Accounts: Creating multiple accounts.
- Bots & Automation: Using automated software or bots.
- Fraud: Any form of fraudulent activity.
- Money Laundering: Using the platform for the purpose of money laundering.
- Hacking Attempts: Attempting unauthorized access to the system or another member's account.
- Bonus Abuse: Claiming bonuses through dishonest means.
criex app uses a real-time fraud detection system. Suspicious activity is automatically flagged and investigated.
8 Account Closure & Suspension
Criex app Reserves the right to close or suspend any account at any time, without prior notice, for any reason — particularly in cases of rule violations.
- Closed at User Request: You can close your account at any time by contacting support.
- Self-Exclusion: For responsible gaming purposes, your account can be deactivated for a set period of time.
- Inactive Accounts: Accounts may be deactivated after 12 months of inactivity.
- Balance Refund: Any valid balance in an account closed at criex app's discretion will be returned to the user.
9 Responsible Gaming
Criex app We believe gaming is entertainment, not a way to make money. We encourage all members to play responsibly.
- Spending Limits: Set your own spending limits on a daily, weekly, or monthly basis.
- Take a Break: Taking breaks after long gaming sessions is good for your health.
- Child Protection: Keep your device out of reach of children.
- Get Help: If you notice signs of gaming addiction, please seek professional help.
10 Privacy & Data Protection
Protecting Your Personal Information Criex appone of our core responsibilities. We never sell your personal information to third parties.
- All data is protected with 256-bit SSL encryption.
- Payment details are never stored on our servers.
- You can opt out of marketing communications at any time.
For more details, visit our Privacy Policy Read.
11 Terms Update Policy
Criex app Reserves the right to update these Terms & Conditions at any time. For significant changes, notice will be provided via the registered email address or on the platform.
- Continued use of the platform after any changes will be considered acceptance of the updated terms.
- Visit this page regularly to stay informed about any updates.
- The date of any changes to the terms will always be shown at the top of the page.
12 Contact & Support
If you have any questions or complaints regarding these terms and conditions, Criex appsupport team is always ready to help.
- Live Chat: Support available in Bangla, 7 days a week, 24 hours a day.
- Email: [email protected]
- Response Time: Responses are usually sent within 24 hours.
Reach out to us for any issue — we're always here for you.